At its core, digital banking essentially entails the leveraging of technology to deliver banking products. Some believe that digital banking essentially means an online or mobile banking platform but true digital has to go far beyond that.
Going digital implies embracing the latest technologies at all functional levels and on all service delivery platforms. A digital bank would behave similarly at the branch, at the head office, on an online service delivery platform, at the ATMs and at the point of sale machines.
The issue with thinking of digital banking as existing only on a mobile or online platform is that it ignores the use of digital at the other functional areas of the bank. The online or mobile platform is only the front end of the banking service delivery platform. There are hundreds of banking functions like risk management, treasury, product development, marketing, relationship based sales teams and so on at the middle and back end. All of these functions also have to digitize in order for the bank to be truly considered a digital bank.
(excerpt from text on http://www.ventureskies.com/blog/digital-banking)
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